Malware Removal Faqs

How long does it usually takes to fix a website?

We usually bring the website back to life within an hour of service requested. In this one hour, we forcibly remove malware and our foremost priority is to bring website online back without annoying popups and random ads being shown.

Once the website is back normally, we clean it up and harden its security which may take around 3-4 hours and if a website is blacklisted by Google or Norton, it can take up to 3 days for that blacklist to be gone totally.

 

What information is required to fix a website?

Usually we need both WordPress admin and Hosting details in order to to make sure everything goes smooth and website is secured properly after removing issues.

How much does it costs?

We charge you $90 only for WordPress website malware removal.

What is the 90 Days Guarantee?

We guarantee you that if your website gets hacked within the 90 days of our service, we will look into it again and fix it for free. We won’t charge anything. (Usually, it happens when your hosting is weak enough and sharing server across a lot of other websites.)

What happens to security warnings?

We will get your website White Listed from all web monitoring services and it takes around 24 hours to 72 hours for the process to complete after we submit request to the whitelist.

What are the symptoms of website having malware?

Your website will load slowly, you will have drop in traffic, you may notice unwanted links opening from your website when you click somewhere. You may notice some odd advertisement appearing in your website or on Search Engines, your website may have some links which you never created in your website.

Speed Optimization Faqs

How long does it usually takes to optimize a website?

It usually takes 2-6 hours to optimize a website in full and it also depends upon the size of website.

Which tools do you use to analyze website speed?

We use Google Page Speed Insights, GTmetrix, Pingdom Tools to analyze different areas of speed issues in website.

Do you provide any report of before and after?

Yes, we provide a complete report of how much time website was taking to load before optimization and after optimization.

Why does a website gets slow and needs optimization?

Websites are like cars, you have to maintain them for keeping them functioning properly. Website Speed Optimization is a process in which its overall condition is analyzed then repairing is performed to necessary areas.

Do you use any cache plugin?

Yes, once we have performed all steps for WordPress website speed optimization, we install licensed version of WP-Rocket, which comes with 1 Year updates.

How much does it costs?

We charge you $80 only for WordPress website speed optimization.

What information is required to optimize a website?

Usually we need both WordPress admin, FTP and Hosting details in order to to make sure everything goes smooth and website is secured properly after removing issues.

Website Migration Faqs

What information is required for WordPress Website Migration?

We will need your Current and New Hosting Account access (Full Access). Once we have migrated all files and database successfully, you will have to update DNS ( Domain Name Server ) on your Domain Account so changes may take place.

What is website hosting and is it necessary?

Website hosting is an online disk space which is used to serve your pages (website) all around the globe so people may access it from anywhere around the world. It is absolutely necessary to have a hosting to create a WordPress website. Please make sure to contact your hosting provider and ask them if they allow WordPress installation on their server.

I don't know which hosting to choose, can you help?

Yes, we highly recommend using A2Hosting.com. It’s once of the best fastest SSD compliant turbo hosting. To have a look at the packages, you can click here.

How long does it usually takes for WordPress Website Migration?

It usually takes 2 hours maximum to transfer your website from one hosting to another, but if website size is larger than 1GB, then it can take upto 6 hours for data transfer and then 24-72 hours for DNS propagation which is usually done after transferring data.

How much down time I will experience?

There will be no down time at all, transition will be totally smooth and we will setup and test Website after migrating to new hosting without even having your DNS pointed to new hosting.

I have my email address and emails in existing hosting, am I gonna lose them?

Yes, you will have to recreate all the email address if you are using hosted email, you will have to keep backup of emails in your local system using some mail application such as outlook.

What will happen to my current email settings in desktop client i use?

You will have to reconfigure the email settings after creating a new email account on new hosting service.

I am using Gmail as email service, is that gonna be an issue?

No, Your email will continue working as long as MX records in your domain aren’t changed.

Can you set up DNS and MX records for Gmail?

Yes, we can setup your DNS and MX records, but we will need your Domain Account access to do it.

How much does it costs?

We charge you $50 only for WordPress Website Migration.

Installation Faqs

What information is required to install WordPress?

We will need your Hosting Account access (Full Access) if domain is already pointed to hosting. If your domain is not pointed, we can point it as well and in that case we will need both Domain and Hosting Access.

What is website hosting and is it necessary?

Website hosting is an online disk space which is used to serve your pages (website) all around the globe so people may access it from anywhere around the world. It is absolutely necessary to have a hosting to create a WordPress website. Please make sure to contact your hosting provider and ask them if they allow WordPress installation on their server.

I don't know which hosting to choose, can you help?

Yes, we highly recommend using A2Hosting.com. It’s once of the best fastest SSD compliant turbo hosting. To have a look at the packages, you can click here.

How long does it usually takes to install WordPress and Template?

It usually takes 2 hours maximum to setup WordPress and Template.

Do I need to provide a template?

Yes, You need to provide a template of your choice and also need to show us link of Demo which you might have chosen before purchasing template.

Do you provide admin login once installation is done?

Yes, We will provide you complete admin access to your website and you can just load your content on it.

I am a newbie, can you help me understanding WordPress?

Yes, we have a dedicated support team who handles such requests and can provide you with the valuable tutorials to understand and work through.

Will you optimize newly installed WordPress website?

No, we don’t optimize newly installed WordPress website, you can check our Website Speed Optimization service and in that we will optimize speed of your website.

Can you help or guide me for creating new pages on website?

Yes, we can help/guide you for creating new pages on website free of cost. You can just keep asking us in support ticket and we will always have a surprise answer for you.

How much does it costs?

We charge you $70 only for WordPress and Theme Installation.

Customization Faqs

What information is required to make WordPress Website Customization?

We will need your WordPress admin access and FTP Access mostly. If we will require further access, we will ask you view support ticket.

How long does it takes to perform changes?

Mostly changes are performed within 3-5 hours, if changes and customization are not complex it can be completed sooner.

How many revisions do I get?

You get as many revisions as you may want, but only if they are really minor, otherwise you will have to place an order again.

Do you perform modifications in template?

No, we never perform modifications in template, if we need to do that, we create a child theme and then perform modifications in that.

Do you provide full website backup?

Yes, We provide you full website backup in the form of before applied wordpress website customization

Is it necessary to provide FTP?

Yes, FTP is necessary as most hosts disable file editing from WordPress dashboard so we perform changes from FTP.

How much does it costs?

We charge you $30 only for 3-5 WordPress Website customization.